Terms of Service
Last updated: July 2026
The 5-day "customer is always right" guarantee
We stand behind every print that ships through PrintHub. If your order arrives and you're unhappy with it — it's broken, the quality is poor, the dimensions are off, the color is wrong — you have 5 days from the moment it's marked delivered to file a refund request with a short explanation and photos of the print. We review every request personally and, once approved, the full print cost goes straight back to you.
- Refund
- You get back 100% of the print charge — what you paid for the printing itself.
- Shipping
- The flat $9.99 shipping fee is not refunded. It covers the label that already got the package to your door.
- Maker
- The maker who printed the order does not get paid. Their credit for the job is reversed in full. They only earn when you're happy.
- Window
- The refund request must be filed within 5 days (120 hours) of the order being marked delivered. After that, the order is considered final. You can also close the window early by marking the order as all good — that pays your maker immediately and waives the guarantee for that order.
- Review
- Every request is reviewed by PrintHub with the photos you provide. You'll see the decision on your orders page, and the maker's payout is frozen until it's made.
To request a refund, open the order on your orders page and hit "Request refund" within the 5-day window. Tell us what went wrong and attach 1–5 photos of the print. If approved, the money goes back to your original payment method.
Using PrintHub
PrintHub connects people who want 3D-printed parts with people who own 3D printers and are willing to run jobs. By uploading a model, placing an order, or listing a printer, you agree to these terms.
What you upload
You confirm that you own the model files you upload, or hold the rights and licences to have them printed, and that printing them doesn't infringe anyone else's intellectual property. PrintHub doesn't review models for IP compliance — that responsibility is yours.
Quotes and pricing
Every quote is calculated from the real mesh volume of your file, the material and color you select, and the machine time the print will take. The price you see at checkout is the price you pay — there are no surprise charges after the fact. Shipping is a flat $9.99 per order, passed through at cost.
For makers
Makers earn 80% of the print charge on every order they fulfil — guaranteed to cover their material and machine costs plus a 30% margin. PrintHub keeps the remaining 20% for matching, payment processing, and shipping labels. For the first 30 days after a maker accepts these terms, PrintHub waives its fee entirely: the buyer pays the same price and the maker keeps 100% of the print charge. Makers set their own weekly job limit and can decline any job. Payouts are handled manually through the method of the maker's choice (PayPal, Cash App, Zelle, or Venmo) and are processed from the earnings dashboard.
Maker credit is held for 120 hours (5 days) after an order is marked delivered — the same window the buyer has to claim the guarantee. Once the window closes without a refund claim, the credit unlocks automatically and can be withdrawn.
If an order is refunded under the 5-day guarantee, the maker's credit for that job is reversed and they are not paid for it. A pattern of refunded orders lowers a maker's trust score, which affects how often they're matched with new jobs. Listing yourself as a maker means you accept these terms.
Trust and reviews
Every completed order raises a maker's trust score. Every cancellation or refund drags it down. New jobs are offered first to the eligible maker with the highest trust score, so the makers who consistently deliver get the most work. Trust tiers (New, Bronze, Silver, Gold, Elite) are visible on every maker profile.
Liability
PrintHub is a marketplace that facilitates transactions between customers and independent makers. We don't manufacture the prints ourselves. Printed parts are for general use — if you're printing something safety-critical, load-bearing, or medical, you're responsible for validating the result. Our liability is limited to the amount you paid for the order.
You are solely responsible for what you do with your printed parts after you receive them. PrintHub is not liable for any damage, injury, loss, or illegal activity that results from the use, modification, or misuse of the prints you order. By placing an order you accept the item as-is and assume full responsibility for how it is used, stored, or distributed.
Changes to these terms
We may update these terms as the platform grows. The 5-day money-back guarantee will always apply to orders placed while it's in effect. If we ever change the guarantee, it won't apply retroactively to orders you've already placed.
Questions about any of this? Email tylerssmall@icloud.com.